✽ Global resources | Local support

Project Support

This page is for existing customers in pre operation or in commercial operation. For inquiries and pre sales project support: Contact us

1 Maintenance portal

This portal allows you to log any availability issue or maintenance request in our maintenance system. we will respond and process your request. Enter your site code below:

you can reach out via WhatsApp channel. This is more for general communications.

For issues outside of availability and maintenance requests.

Email support

Emergency Phone: Full site shutdown or fire alarm only. +33 5 25 63 10 66

Uptime status

for BESS projects under Paneco Warranty and O&M services