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Project Support

This page is for existing customers in pre operation or in commercial operation. For inquiries and pre sales project support: Contact us 


Uptime status

for BESS projects under Paneco Warranty and O&M services

1 Maintenance portal

This portal allows you to log any availability issue or maintenance request in our maintenance system. we will respond and process your request. You will get a monthly report of all maintenance activities for your project as well as a an availability report. 

you have received a unique portal link. if you forgot, contact us via WhatsApp channel

2 WhatsApp

you can reach out via WhatsApp channel. This is more for general communications. 


WhatsApp

3 Email

You can contact us by email for any other issues that is not an availability issue or a maintenance request.

Email support

4 Phone

For emergencies with a full site shutdown or a fire alarm, please call 


Emergency call

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